Yi App Not Working

Yi App Not Working

Yi App

What are the possible reasons for the Yi App not working properly?

Yi App Not Working


Are you experiencing troubles with the Yi App? We understand how frustrating it can be when an app isn’t functioning properly. It can disrupt your daily routine and hinder productivity. In this article, we will provide you with troubleshooting solutions to help you overcome the issues you’re facing with the Yi App. Whether it’s freezing, crashing, or not responding, we’ve got you covered!

The Yi App is an innovative mobile application designed to enhance your photography and videography experience. It allows you to control and manage your Yi cameras effortlessly from your smartphone or tablet. With features like live preview, remote control, and easy sharing options, the Yi App is a must-have for all photography enthusiasts.

Having a reliable app is crucial in capturing special moments, whether it’s a stunning sunset, a thrilling adventure, or a memorable family gathering. However, technical glitches can occur, leaving you disappointed and discouraged. We’re here to help you troubleshoot the most common issues so you can get back to capturing those precious moments with ease.

Before we dive into the solutions, let’s take a closer look at what the Yi App is and how it can benefit you.

What is the Yi App?

The Yi App is a powerful mobile application available for both Android and iOS devices. It is specifically designed to work seamlessly with Yi cameras, allowing users to control and manage their cameras remotely. Whether you’re using a Yi Action Camera, a Dash Camera, or a Home Camera, the Yi App provides a user-friendly interface to access various camera settings and features.

With the Yi App, you can preview live footage, adjust camera settings, capture photos and videos, and instantly share your content with friends and family. It offers a range of shooting modes, including time-lapse, burst mode, and slow motion, to enhance your creativity and cater to different scenarios.

Whether you’re an amateur photographer, a sports enthusiast, or a vlogger, the Yi App is an essential tool in your photography arsenal. It’s easy to use, packed with features, and helps you capture stunning visuals effortlessly.

If you haven’t already downloaded the app, you can find it on the Google Play Store for Android devices or the App Store for iOS devices.

Why is Yi App Not Working?

There could be several reasons why the Yi App is not working as expected. It’s essential to identify the underlying cause to implement the appropriate troubleshooting steps. Here are a few common reasons why the Yi App may not be functioning properly:

1. Outdated App Version:

If you haven’t updated the Yi App to the latest version, it may encounter compatibility issues with your device’s operating system. Ensure you have the most recent version of the app installed to avoid any potential conflicts.

2. Insufficient Storage Space:

If your device’s storage is full or near its limit, the Yi App may not function correctly. Make sure you have enough available storage space for the app to run smoothly and save your photos and videos.

3. Network Connectivity Issues:

The Yi App requires a stable internet connection to communicate with your Yi camera and provide real-time feedback. If you’re experiencing network connectivity issues, such as weak Wi-Fi signals or a loss of internet connection, it can impact the app’s performance.

4. Incompatible Device:

The Yi App may not be compatible with all devices. Ensure that your smartphone or tablet meets the minimum system requirements specified by the app’s developer. If your device falls below the requirements, the app may not function correctly or may not be available for download.

5. Background Apps Interference:

Other apps running in the background can potentially interfere with the Yi App’s performance. Close any unnecessary apps or clear the recent apps list to optimize your device’s resources.

6. Corrupted App Data:

If the Yi App’s data becomes corrupted, it can result in various issues, such as crashes or unexpected errors. Clearing the app’s cache or reinstalling it can help resolve these problems.

7. Camera Firmware Compatibility:

Ensure that your Yi camera’s firmware is up to date and compatible with the version of the Yi App you’re using. Incompatibility between the camera firmware and the app can lead to connectivity issues and limited functionality.

8. Incorrect Camera Settings:

Double-check your camera’s settings to ensure they are configured correctly. Incorrect settings, such as an inactive Wi-Fi connection or disabled remote control, can prevent the Yi App from functioning as intended.

9. Device Software Updates:

System updates on your device can sometimes interfere with app functionality. Check for any available software updates for your device and install them to ensure optimal compatibility with the Yi App.

10. Server Maintenance or Downtime:

Occasionally, the Yi App’s servers may undergo maintenance or experience downtime, which can affect its performance. Check the official Yi website or social media channels for any announcements regarding server maintenance or issues.

Solutions/Fixes to Fix (problem)

Fix 1: Update the Yi App

  • Open the Google Play Store or App Store on your device.
  • Search for the “Yi App” in the search bar.
  • If an update is available, tap on the “Update” button.
  • Wait for the update to complete, and then launch the app again.

Fix 2: Free Up Storage Space

  • Go to your device’s Settings.
  • Select “Storage” or “Storage & Memory.”
  • Review the storage usage and delete unnecessary files or apps.
  • Make sure to keep sufficient free space for the Yi App to function smoothly.

Fix 3: Check Network Connectivity

  • Ensure that your device is connected to a stable Wi-Fi network.
  • If possible, move closer to the Wi-Fi router for a stronger signal.
  • Restart your router or modem to refresh the network connection.
  • If you’re using mobile data, ensure you have a stable and reliable cellular signal.

Fix 4: Verify Device Compatibility

  • Visit the official Yi website or app store page to check the device compatibility list.
  • If your device is not compatible, consider upgrading to a supported device.

Fix 5: Close Background Apps

  • Swipe up from the bottom of the screen (for iPhone X or newer) or press the square icon (for Android devices) to access the app switcher.
  • Swipe left or right to close the background apps.
  • Tap on the “Clear All” or “Close All” button to close all running apps.
  • Relaunch the Yi App and check if the issue persists.

Fix 6: Clear App Data

  • Go to your device’s Settings.
  • Select “Apps” or “Applications.”
  • Find the Yi App from the list of installed apps and tap on it.
  • Select “Storage” or “Storage & cache.”
  • Tap on “Clear Cache” or “Clear Data.”
  • Confirm your selection and relaunch the app.

Fix 7: Update Camera Firmware

  • Visit the official Yi website and navigate to the support or downloads section.
  • Search for the latest firmware update for your specific camera model.
  • Follow the provided instructions to download and install the firmware.
  • After updating the firmware, restart both your camera and the Yi App.

Fix 8: Check Camera Settings

  • Access the Yi App and connect to your camera.
  • Navigate to the camera settings within the app.
  • Verify that the Wi-Fi connection is active and connected.
  • Ensure that remote control is enabled and functioning correctly.

Fix 9: Install Device Software Updates

  • Go to your device’s Settings.
  • Scroll down and select “Software Updates” or “System Updates.”
  • Tap on “Check for Updates” and follow the on-screen instructions.
  • If an update is available, install it and restart your device.

Fix 10: Check Yi App Status

  • Visit the official Yi website or their social media channels.
  • Look for any announcements or updates regarding app status.
  • If the app is undergoing maintenance, wait for the issue to be resolved.
  • If no information is available, contact Yi’s customer support for assistance.


Why is the Yi App crashing?

The Yi App may crash due to various reasons, such as insufficient device resources, incompatible firmware, or software conflicts. Try clearing the app cache, updating the app and camera firmware, and ensuring your device meets the app’s system requirements.

Why can’t I connect to my Yi camera?

If you’re unable to connect to your Yi camera, make sure both the camera and the app are using the latest firmware versions. Verify that the camera’s Wi-Fi is enabled and the app is connected to the correct Wi-Fi network. Restart both the camera and the app, and ensure they are within close proximity for a stable connection.

How can I download photos from the Yi App to my device?

To download photos from the Yi App to your device, select the desired photo within the app’s gallery and tap on the download or save icon. The photo will be saved to your device’s default photo gallery or the designated download folder.

Why is the live preview not working on the Yi App?

If the live preview is not working, ensure that your camera and the app are connected via Wi-Fi. Check your device’s Wi-Fi settings and make sure it is connected to the camera’s Wi-Fi network. Additionally, make sure you are using a compatible device and that both the camera and the app are updated to the latest firmware versions.

How can I share photos and videos from the Yi App?

The Yi App offers multiple ways to share your photos and videos. You can directly share them to your social media accounts, messaging apps, or email. Simply select the content you wish to share, tap on the share icon, and choose the desired sharing method.

Helpful Links and Resources


In conclusion, the Yi App is a powerful tool for controlling and managing your Yi cameras, but it can encounter various issues that may hinder its performance. By following the provided solutions, you can overcome these challenges and ensure a smooth experience with the Yi App. Remember to keep the app and firmware updated, check your device compatibility, and maintain a stable network connection.

If you’re still experiencing problems with the Yi App, don’t hesitate to reach out to Yi’s customer support or explore the helpful links and resources provided. Now that you’re equipped with troubleshooting knowledge, you can capture those special moments without any interruptions. Happy shooting!

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