Why Is My Asda Rewards App Not Working

Why Is My Asda Rewards App Not Working

Asda Rewards App

What could be the possible reasons for the malfunctioning of my Asda Rewards App?

Why Is My Asda Rewards App Not Working


The frustration of dealing with an app that is not working can be quite overwhelming, especially when it’s an app you rely on for rewards like Asda Rewards App. It can prevent you from accessing exclusive discounts, earning points, and redeeming rewards, leading to disappointment and annoyance. However, with a little troubleshooting, we can get your Asda Rewards App back up and running smoothly.

In this article, we will explore common issues that may cause the Asda Rewards App to malfunction and provide step-by-step solutions to help you resolve them. We have compiled a list of frequently asked questions and provided useful links and resources to assist you in troubleshooting your app. Let’s dive in and get your Asda Rewards App working again!

What is Asda Rewards App?

The Asda Rewards App is a mobile application developed by Asda, one of the leading supermarket chains in the UK. This app allows users to earn rewards and exclusive discounts when shopping at Asda stores. It is available for both iOS and Android devices.

With the Asda Rewards App, you can easily browse the latest offers, personalize your shopping experience, and accumulate points that can be redeemed for discounts on future purchases. The app also provides convenient features like in-app shopping lists, recipe suggestions, and a store locator to enhance your shopping experience.

To download the Asda Rewards App on your device, you can visit the official website or search for “Asda Rewards” in the App Store for iOS devices or the Google Play Store for Android devices.

Why is Asda Rewards App not working?

The Asda Rewards App may encounter various issues that can cause it to stop working as expected. Some common reasons include:

1. Slow or No Internet Connection

A weak or unstable internet connection can prevent the Asda Rewards App from functioning properly. Ensure you have a stable internet connection before using the app.

2. Outdated App Version

If you are using an outdated version of the Asda Rewards App, it might not be compatible with the latest updates or security patches. Updating to the latest version can help resolve this issue.

3. Device Compatibility

Some older devices may not meet the minimum system requirements to run the Asda Rewards App efficiently. Check if your device is compatible with the app’s requirements.

4. App Cache and Data Accumulation

Over time, the Asda Rewards App may accumulate cache and data, which can slow down its performance. Clearing the app cache and data can often resolve this issue.

5. Incorrect Login Credentials

Entering incorrect login credentials can prevent you from accessing your Asda Rewards account. Ensure you are using the correct username and password.

6. Server Issues

Temporary server issues or maintenance can affect the functionality of the Asda Rewards App. Wait for some time and try again later.

7. Background Apps Interference

Other apps running in the background of your device might interfere with the Asda Rewards App. Close unnecessary apps to free up system resources.

8. Operating System Updates

If you recently updated your device’s operating system, it can sometimes cause compatibility issues with certain apps. Ensure both your operating system and Asda Rewards App are up to date.

9. Corrupted App Data

In rare cases, the Asda Rewards App’s data may become corrupted, leading to malfunctions. Reinstalling the app can help resolve this problem.

10. Account Suspension

If you violate the terms and conditions of the Asda Rewards program, your account may be suspended, preventing you from accessing certain app features. Contact Asda customer support to resolve any account-related issues.

Solutions/Fixes to Fix Asda Rewards App

Fix 1: Check Internet Connection

  • Ensure you have a stable internet connection by connecting to a reliable Wi-Fi network or enabling mobile data.
  • Restart your router to troubleshoot any connectivity issues.
  • If using mobile data, ensure you have sufficient data allowance.

Fix 2: Update Asda Rewards App

  • Open the App Store (iOS) or Google Play Store (Android) on your device.
  • Search for “Asda Rewards” and select the app.
  • If an update is available, tap on the “Update” button.
  • Wait for the update to complete and relaunch the app.

Fix 3: Check Device Compatibility

  • Visit the official Asda Rewards website to check the minimum system requirements for the app.
  • If your device falls below the requirements, consider upgrading to a more compatible device.

Fix 4: Clear App Cache and Data

  • Go to your device’s “Settings” and select “Apps” or “Applications”.
  • Find the Asda Rewards App from the list of installed apps.
  • Tap on the app and select “Storage”.
  • Choose the “Clear Cache” and “Clear Data” options.
  • Restart the app and check if the issue is resolved.

Fix 5: Verify Login Credentials

  • Double-check your username and password for the Asda Rewards App.
  • If you are unsure, click on the “Forgot Password” option and follow the instructions to reset your login credentials.

Fix 6: Wait for Server Issues

  • If you suspect server issues, wait for some time and try using the app again later.
  • You can also visit the Asda Rewards website or social media accounts for any announcements regarding server maintenance or downtime.

Fix 7: Close Background Apps

  • Double-click the home button (iOS) or use the recent apps button (Android) to view your recently used apps.
  • Swipe left or right to close any unnecessary apps running in the background.
  • Launch the Asda Rewards App again and check if the problem persists.

Fix 8: Update Operating System

  • Go to your device’s “Settings” and select “System” or “Software Update”.
  • If an update is available, follow the on-screen instructions to install it.
  • Once the update is complete, open the Asda Rewards App and check if it functions properly.

Fix 9: Reinstall Asda Rewards App

  • On your device, locate the Asda Rewards App icon and press and hold it.
  • Select “Uninstall” or “Remove” to uninstall the app.
  • Visit your device’s app store, search for “Asda Rewards”, and reinstall the app.
  • Launch the app, log in, and see if the issue is resolved.

Fix 10: Contact Asda Customer Support

  • If none of the above fixes resolve your issue, reach out to Asda customer support for further assistance.
  • Visit the official Asda contact page for various support options, including phone, email, or live chat.


How do I create an Asda Rewards account?

You can create an Asda Rewards account by downloading the Asda Rewards App and following the on-screen instructions to sign up. Alternatively, you can sign up on the Asda Rewards website. Remember to provide accurate information during the registration process.

How do I earn rewards with Asda Rewards App?

To earn rewards with the Asda Rewards App, you need to shop at Asda stores using your registered account. Each purchase will earn you points, which can be later redeemed for discounts on future purchases. Make sure to scan your virtual card or provide your registered phone number at the checkout to ensure points are added to your account.

Are there any fees associated with the Asda Rewards App?

No, the Asda Rewards App is free to download and use. However, keep in mind that you may incur charges from your mobile service provider for data usage when using the app outside of a Wi-Fi network.

Can I use the Asda Rewards App on multiple devices?

Yes, you can use the Asda Rewards App on multiple devices as long as you log in using the same account credentials. Your account information, accumulated points, and rewards will sync across devices.

How do I redeem rewards with the Asda Rewards App?

To redeem rewards with the Asda Rewards App, browse the available rewards within the app. Once you have enough points, select the reward you wish to redeem, and follow the instructions provided. Rewards can be redeemed by scanning the barcode within the app at the checkout or applying a discount code during online checkout.

Helpful Links and Resources


In conclusion, encountering issues with the Asda Rewards App can be frustrating, but with the troubleshooting steps provided in this article, you should be able to resolve most common problems. Remember to check your internet connection, update the app, clear cache and data, and ensure device compatibility. If all else fails, don’t hesitate to contact Asda customer support for further assistance.

By following the solutions and understanding the possible issues, you can now enjoy the benefits of the Asda Rewards App without any interruptions. Happy shopping and happy earning!

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