What To Do If Barclays App Is Not Working

What To Do If Barclays App Is Not Working

Barclays App

How can I troubleshoot and resolve issues with the Barclays app if it is not working?

Troubleshooting: What To Do If Barclays App Is Not Working

What is Barclays App?

The Barclays App is a mobile application that allows users to conveniently manage their Barclays bank accounts using their smartphones or tablets. With this app, users can check their account balances, view transaction history, transfer funds, make payments, and much more.

The app is available for both Android and iOS devices. You can download it from the Google Play Store for Android devices or from the App Store for iOS devices.

Why is Barclays App not working?

The Barclays App may encounter various issues that could prevent it from working as expected. These issues can arise due to technical glitches, outdated app versions, poor network connectivity, or device compatibility problems.

10 Common Reasons for Barclays App Issues:

  • 1. Outdated App: Using an outdated version of the Barclays App may cause compatibility issues and prevent it from functioning properly.
  • 2. Poor Internet Connection: A weak or unstable internet connection can hinder the app’s performance and prevent it from connecting to Barclays’ servers.
  • 3. Server Maintenance: During scheduled server maintenance, the app might not be accessible temporarily. Check Barclays’ official website or social media for any announcements.
  • 4. Device Compatibility: Some older devices may struggle to run the latest version of the app smoothly. Ensure your device meets the minimum system requirements.
  • 5. Cache and Data Issues: Accumulated cache files and corrupt data can interfere with the app’s functionality. Clearing the cache and data might resolve the problem.
  • 6. Incorrect Login Credentials: Verifying that you are entering the correct username and password is crucial for accessing your Barclays account through the app.
  • 7. Restricted Background Data: Restricting background data usage for the app may limit its ability to communicate with the server and cause issues.
  • 8. Conflicting Apps: Certain apps installed on your device might conflict with the Barclays App, causing it to crash or work incorrectly. Uninstalling or disabling these apps may help.
  • 9. Operating System Compatibility: Ensure that your device runs on a compatible operating system version recommended by Barclays for seamless app performance.
  • 10. Insufficient Storage Space: If your device’s storage is full, the app may not function correctly. Free up some space by deleting unnecessary files or apps.

Solutions/Fixes to Fix Barclays App

Fix 1: Update the App

  • Open the Google Play Store or App Store.
  • Search for the “Barclays App” and open its page.
  • If an update is available, tap the “Update” button.
  • Wait for the update to finish downloading and installing.
  • Launch the app again and check if the problem is resolved.

Fix 2: Check Internet Connection

  • Make sure you have a stable and active internet connection.
  • Try connecting to a different Wi-Fi network or enable mobile data.
  • Check if other apps or websites are working to ensure it’s not a general connectivity issue.
  • Restart your router or contact your internet service provider if the problem persists.

Fix 3: Clear App Cache and Data

  • Go to your device’s Settings.
  • Find and select “Apps” or “Applications.”
  • Locate the Barclays App from the list of installed apps.
  • Tap on “Storage” or “Storage & cache.”
  • Tap on “Clear Cache” and “Clear Data.”
  • Confirm the action and restart the app.

Fix 4: Verify Login Credentials

  • Double-check that you are entering the correct username and password for your Barclays account.
  • If you forgot your login details, use the “Forgot Password” or “Forgot Username” options on the login screen.
  • Follow the instructions provided to reset your password or retrieve your username.

Fix 5: Enable Background Data Usage

  • Open your device’s Settings.
  • Select “Apps” or “Applications.”
  • Find and tap on the Barclays App.
  • Go to “Data Usage” or “Mobile Data & Wi-Fi.”
  • Enable the “Background Data” or “Allow Background Data Usage” option.
  • Restart the app and check if the issue persists.

Fix 6: Remove Conflicting Apps

  • Identify and uninstall any recently installed apps that might conflict with the Barclays App.
  • Go to your device’s Settings.
  • Select “Apps” or “Applications.”
  • Find and tap on the conflicting app.
  • Tap on “Uninstall” and confirm the action.
  • Restart your device and check if the Barclays App works properly now.

Fix 7: Update your Device’s OS

  • Go to your device’s Settings.
  • Scroll down and select “About Phone” or “About Device.”
  • Tap on “Software Update” or “System Update.”
  • If an update is available, follow the on-screen instructions to install it.
  • Once the update is complete, relaunch the app and see if the problem is resolved.

Fix 8: Free Up Storage Space

  • Delete unnecessary files, apps, or media that are taking up significant storage space on your device.
  • Go to your device’s Settings.
  • Tap on “Storage” or “Storage & USB.”
  • Select the files or apps you want to remove and tap on “Delete” or “Uninstall.”
  • Restart your device and open the Barclays App to check if it works properly.

Fix 9: Contact Barclays Support

  • If none of the above fixes resolve the issue, visit the Barclays Support page for further assistance.
  • Look for relevant FAQs, troubleshooting guides, or contact their support team directly.

Fix 10: Seek Professional Help

  • If you are still facing difficulties with the Barclays App, consider consulting a technology expert or contacting your nearest Barclays branch for personalized assistance.
  • They will be able to address your issue and provide tailored support.

10 FAQs about Barclays App:

Q: How can I download the Barclays App?

A: You can download the Barclays App from the Google Play Store for Android devices or from the App Store for iOS devices.

Q: Is the Barclays App free to use?

A: Yes, the Barclays App is free to download and use. However, standard data charges may apply depending on your internet service provider.

Q: Can I use the Barclays App to make international payments?

A: Yes, you can use the Barclays App to make international payments within the app’s supported regions and countries. Check with Barclays for more information about the available services.

Q: How secure is the Barclays App?

A: Barclays has implemented various security measures to protect your personal and financial information. The app uses encryption and secure login protocols to ensure your data remains private and secure.

Q: How do I report an issue with the Barclays App?

A: If you encounter any problems with the Barclays App, you can report the issue to Barclays’ support team through their official website or directly through the app’s “Contact Us” section.

Q: Can I access my Barclays account through the app on multiple devices?

A: Yes, you can log in to your Barclays account through the app on multiple devices. However, for security purposes, you may be required to authenticate your identity when using a new device.

Q: Can I use the Barclays App abroad?

A: Yes, you can use the Barclays App while traveling abroad, provided you have an active internet connection. Certain overseas charges may apply, so it’s advisable to check with your network provider.

Q: What should I do if I forget my Barclays App PIN?

A: If you forget your Barclays App PIN, you can reset it through the app’s password recovery option. Follow the instructions provided on the login screen to regain access to the app.

Q: Can I transfer money between Barclays accounts using the app?

A: Yes, you can easily transfer money between your Barclays accounts through the app. Simply select the desired accounts, enter the amount, and confirm the transaction.

Q: How often should I update the Barclays App?

A: It’s advisable to update the Barclays App whenever a new version becomes available. Regular updates often include bug fixes, security enhancements, and additional features.

Helpful Links and Resources of Barclays App:


In conclusion, encountering issues with the Barclays App can be frustrating and inconvenient. However, with the provided solutions and fixes, you should be able to troubleshoot common problems and get the app working smoothly again.

Remember to keep your app updated, ensure a stable internet connection, and follow the troubleshooting steps outlined above. If the issues persist, don’t hesitate to reach out to Barclays’ support team for further assistance.

By utilizing these solutions and exploring the helpful resources provided, you can make the most out of the Barclays App and enjoy seamless banking on your mobile device.

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