Vivint App Not Working

Vivint App Not Working

Vivint App

What are the possible reasons why the Vivint app is not working properly?

Vivint App Not Working


Having trouble with the Vivint App can be frustrating and annoying. When the app is not working properly, it can prevent you from controlling your smart home devices, checking security camera feeds, and accessing other important features. This article will provide you with some helpful troubleshooting tips to get the Vivint App back up and running smoothly.

Now, let’s dive into understanding what the Vivint App is and how it works.

What is Vivint App?

The Vivint App is a mobile application that allows you to control and monitor various aspects of your smart home system. It is compatible with both Android and iOS devices, making it accessible to a wide range of users.

With the Vivint App, you can remotely control your smart home devices, such as thermostats, door locks, lights, and security cameras. It provides a convenient way to manage and automate your home, offering increased comfort, convenience, and security.

Here are some common use cases for the Vivint App:

  1. Adjusting the temperature in your home while you’re away.
  2. Locking and unlocking your doors remotely.
  3. Turning on or off lights without physically being present.
  4. Viewing live video feeds from your security cameras.

To download the Vivint App, you can visit the following links:

Why is Vivint App not working?

There can be several reasons why the Vivint App is not working as expected. Some of the common issues that may cause the app to malfunction are:

Issue 1: Poor Internet Connection

A weak or unstable internet connection can hinder the communication between the Vivint App and your smart home devices. Ensure that you have a reliable and strong internet connection on your mobile device.

Issue 2: Outdated App Version

Using an outdated version of the Vivint App may lead to compatibility issues with your device’s operating system or cause certain features to malfunction. Check if there are any updates available for the app in your app store and install them.

Issue 3: Incorrect Login Credentials

Entering incorrect login credentials can prevent you from accessing the Vivint App. Double-check your username and password to ensure they are correct.

Issue 4: Disabled App Permissions

If the Vivint App does not have the necessary permissions to access specific features or interact with other apps on your device, it may not work properly. Make sure to grant all required permissions to the app in your device settings.

Issue 5: Device Compatibility

The Vivint App may not be compatible with certain older devices or operating systems. Verify that your device meets the minimum requirements specified by the app.

Issue 6: Server Maintenance

Occasionally, the Vivint servers may undergo maintenance or experience temporary downtime, resulting in app malfunctions. Check if there are any announcements or alerts from Vivint regarding server maintenance.

Issue 7: App Cache and Data

Accumulated cache files and excessive data within the app can slow it down or cause unexpected errors. Clearing the app cache and data can help resolve these issues.

Issue 8: Conflicting Apps

Other installed apps may conflict with the Vivint App, leading to instability and performance problems. Try closing or uninstalling any recently installed apps that might be causing conflicts.

Issue 9: Firewall or Security Software

If you have a firewall or security software enabled on your device, it might be blocking the necessary connections for the Vivint App. Temporarily disable any such software and check if the app starts working.

Issue 10: App-Specific Bugs

Occasionally, the Vivint App may have specific bugs that cause malfunctions. Keeping the app up to date ensures you have the latest bug fixes and enhancements.

Solutions/Fixes to Fix Vivint App Not Working

Fix 1: Check Your Internet Connection

  • Make sure you are connected to a stable and reliable Wi-Fi or mobile data network.
  • If the connection seems weak, try resetting your router or contacting your internet service provider.

Fix 2: Update the Vivint App

  • Open the app store on your device (Google Play Store for Android or App Store for iOS).
  • Search for “Vivint” and check if there are any available updates for the app.
  • If an update is available, tap on the “Update” button to install it.

Fix 3: Double-Check Your Login Credentials

  • Ensure that you are using the correct username and password for your Vivint account.
  • If you have forgotten your credentials, you can use the “Forgot password” option to reset your password.

Fix 4: Grant App Permissions

  • Go to your device’s settings and find the “Apps” or “Applications” section.
  • Locate the Vivint App and tap on it.
  • Make sure that all required permissions, such as camera, microphone, and location, are enabled.

Fix 5: Check Device Compatibility

  • Visit the official Vivint website or app store page to confirm the supported devices and operating systems.
  • If your device is not compatible, consider upgrading to a newer model or contacting Vivint support for alternatives.

Fix 6: Wait for Server Maintenance to Complete

  • If Vivint has announced server maintenance, it is advisable to wait until the maintenance is finished.
  • Check Vivint’s official social media accounts or support pages for updates on the maintenance status.

Fix 7: Clear App Cache and Data

  • Go to your device’s settings and find the “Apps” or “Applications” section.
  • Locate the Vivint App and tap on it.
  • Select the “Storage” option and choose “Clear Cache” and “Clear Data.”

Fix 8: Uninstall Conflicting Apps

  • Identify any recently installed apps that may be causing conflicts with the Vivint App.
  • Uninstall those apps temporarily or contact their support for assistance.

Fix 9: Temporarily Disable Firewall or Security Software

  • If you have firewall or security software enabled, go to your device settings and disable them temporarily.
  • After disabling, check if the Vivint App starts working properly.

Fix 10: Keep the App Updated

  • Regularly check for updates for the Vivint App in your device’s app store.
  • Updating the app ensures that you have the latest bug fixes and improvements.

FAQ about Vivint App

Can I control my smart home devices when I’m away?

Yes, with the Vivint App, you can control your smart home devices from anywhere as long as you have an internet connection.

How do I add new devices to my Vivint system?

To add new devices to your Vivint system, open the Vivint App, go to the “Devices” section, and follow the instructions provided for adding specific devices, such as door locks or cameras.

Can I view recorded footage from my security cameras?

Yes, if you have video recording enabled for your security cameras, you can access the recorded footage through the Vivint App.

What should I do if I forget my Vivint account password?

If you forget your Vivint account password, you can tap on the “Forgot password” option on the login screen of the app. Follow the instructions provided to reset your password.

Can I customize the automation rules for my smart home devices?

Yes, the Vivint App allows you to create custom automation rules to suit your preferences. You can set up rules based on time, device status, or other conditions.

How do I contact Vivint support for further assistance?

You can contact Vivint support by visiting their official website and navigating to the support page. There, you will find various contact options, including live chat, phone support, and email.

Helpful Links and Resources of Vivint App


Experiencing issues with the Vivint App can be frustrating, but with the troubleshooting tips provided, you should be able to get it back on track. Remember to check your internet connection, keep the app updated, grant necessary permissions, and follow the steps outlined in this article.

If you encounter persisting issues or need further assistance, don’t hesitate to reach out to Vivint support. Enjoy the convenience and control that the Vivint App brings to your smart home experience!

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